FAQ's

Frequently Asked Questions

About Beds & More

Yes, Beds & More Outlet Store is a New Zealand company, established in 1970, by a New Zealand family. Beds & More is still operated by the family, with three generations in!

The business was established in 1970, and later opened up the first Outlet Store in Ruawai.

Beds & More Outlet Stores are found throughout the North Island. Click here to find a store near you.

Yes, most products are available online. However, you can view a broader range of unique clearance items in-store.

The products we stock are designed & developed both in New Zealnad and off-shore.

Beds & More Outlet Stores offer low prices everyday, because we are direct from the manufacturer, and we believe everyone deserves quality sleep.

Ordering & delivery

Yes, we deliver Nationwide.

FREE shipping on Wall-beds.

Northland & Auckland:

FREE SHIPPING on orders over $200

Small items: $10
Large items: $20

Mid-Lower North Island:

FREE SHIPPING on orders over $300

Small items: $10
Large items: $30

Mid-Upper South Island:

Small items: $30 (FREE SHIPPING on orders over $500)
Large items: $100

Otago & Southland Island:

Small items: $30 (FREE SHIPPING on orders over $500)
Large items: $250

Most online orders take 3-8 business days for delivery, from time of dispatch.

Products are stocked in Ruawai and Whangarei. Products stocked at our Whangarei warehouse are dispatched every Tuesday via Fliway or Aramex.

However, items that are made to order, i.e., Headboards - lead-time applies.

All online orders are delivered via our trusted freight and courier partners, including Fliway and Aramex. Delivery methods may vary depending on the size of the product, your location, and the items purchased.

If you have purchased your mattress or bed in-store, delivery options may differ. Our team will discuss the most suitable delivery method with you at the time of purchase. If you have any questions about delivery, please feel free to contact your nearest store.

No, we do not offer bed assembly.

No, we do not offer bed removal services.

All online orders are delivered by via our trusted freight and courier partners, including Fliway and Aramex.

If you purchased in-store from your nearest Beds & More store, you can arrange collection with the in-store team.

If your item is currently out of stock, our team will contact you promptly to provide an update on availability and estimated lead times. We will keep you informed throughout the process and advise you of any changes as soon as possible.

All online orders are delivered by via our trusted freight and courier partners, including Fliway and Aramex.

If you have ordered from your nearest Beds & More store, Rural deliveries will need to be disccused/arranged with the in-store team.

Clearance

Clearance items that are samples or have come direct from from the manufacturer are brand new.

Clearance items that are seconds (in-store only), are not usually brand new.

No, each Beds & More store has unique clearance items. However, every Beds & More Outlet Store has the core product range on the floor.

Yes, we have a range of clearance items available online. View here.

Choosing a mattress

Choosing the right mattress comes down to your personal comfort, sleeping style, and support needs. Some people prefer a softer feel that gently contours to the body, while others prefer a firmer mattress with more support.

A few things to consider are:

Sleeping position – Side, back, and stomach sleepers often have different comfort preferences.
Comfort level – Think about whether you prefer a soft, medium, or firm feel.
Support requirements – The right mattress should help keep your body properly supported throughout the night.
Temperature preferences – Some mattress materials are designed to help regulate heat and airflow.
Partner requirements – If you share a bed, factors like motion transfer and different comfort preferences may be important.

As comfort is highly personal, the best way to find the right mattress is to visit us in-store and try a range of options for yourself. Our team can discuss your needs and help guide you towards mattresses that suit your comfort and support preferences. There is no substitute for lying on a mattress and experiencing how it feels firsthand.

Absolutely, this is what we recommend, as the choosing the right mattress comes down to your personal comfort, sleeping style, and support needs. Visit us in-store and try a range of options for yourself.

Depending on the type of mattress your have, you should replace your mattress every 7-10 years.

Mazon Align Mattress Range (recommended)
Mazon Eco-Coil S2 Mattress
Mazon Eco-Coil S3 Mattress

Beds & More Outlet Stores offer mattresses at all sizes.

However, not every mattress range is available in every size.

Yes. Depending on the mattress range, the warranty can range from 12 months to 15 years.

Returns, Exchanges & Warranties

Generally, we don’t accept returns or exchanges on mattresses once they’ve been purchased. However, we will gladly accept a return if the mattress is completely unopened, still sealed in its original packaging, and the packaging is completely undamaged.

Please note that if you qualify for a return under these conditions, you will be responsible for covering the shipping costs to send the item back to us.

Mattresses cannot be returned once used for hygiene reasons (change of mind).
Comfort preference (too soft, too firm, etc.) is not considered a fault and is not eligible for return or refund.
This does not limit your rights under the CGA if the product is faulty or does not meet agreed specifi cations.

No, discomfort is not covered by our warranty, and we cannot accept returns or exchanges for mattresses simply because they aren’t the right feel for you—even if you bought it online without trying it first.

We know buying online can be tricky, which is why we always encourage customers to pop into their nearest store to test out our products before purchasing so you can find the exact match for your needs.

That said, we still want to hear from you! If you're struggling to get comfortable, please reach out to our team. While a return isn’t possible, we are more than happy to offer tips and advice to help you get a better night's sleep on your new mattress.

For hygiene reasons, we generally cannot accept returns or exchanges on pillows, protectors, or other bedding once they have been opened, unless there is a manufacturer's warranty issue.

However, we will happily accept a return if the item is completely unopened and still sealed in its original packaging.

Please note that if you wish to return an unopened item, you will be responsible for covering the return shipping costs.

We kindly ask that you inspect your item as soon as it arrives—ideally right in front of the delivery driver so they can note any issues immediately.

We know this isn't always possible, though! If you discover damage later, please check the item as soon as you can, take clear photos of both the packaging and the damage itself, and email our support team at support@bedsandmore.nz or call 09 699 4050. We will review the details and guide you through the next steps.

If we accidentally sent you the wrong item, please email our support team at support@bedsandmore.nz or call us on 09 699 4050 right away. Be sure to include your order number and clear photos of what you received.

Once we confirm the error, we will quickly arrange to ship out the correct item and have the incorrect one collected—all at our own expense.

If you think your product has a defect, please email us at support@bedsandmore.nz with clear photos of the issue.

You will also need to provide your proof of purchase for the warranty to be valid. If you can't find yours, don't worry—let us know, and we will do everything we can to help you track it down!

Once we have the details and proof of purchase, we’ll look at the issue to see if it’s covered under warranty. In some cases, we may need to inspect the product in person or have you bring it into our factory for our team to take a look. After reviewing everything, we’ll let you know the next steps.

Please note: This process does not affect or replace any of your legal rights under the Consumer Guarantees Act.

Our warranty lengths vary depending on the product, generally ranging from 12 months to 15 years.

You can find the specific warranty period for any item listed right in its product information on our website.

Who covers the delivery cost depends on the reason for the return:

Warranty Issues: If you are returning an item because of a manufacturer defect or warranty issue, we will cover all return shipping costs.
Change of Mind: If you are returning an item due to a "change of mind," you will be responsible for paying the return shipping costs.

What does "change of mind" mean? In retail, a "change of mind" return covers situations where the product isn't faulty, damaged, or incorrect, but you decide you simply no longer want it, ordered the wrong size/style, or it doesn't quite suit your space.

Payments

We accept Visa, Mastercard, American Express, and Q Card.

Yes, we do! However, finance and payment plans are available in-store only and cannot be used for online purchases. Feel free to pop into your nearest store to chat with our team about your options.

We kindly ask that you inspect your item as soon as it arrives—ideally right in front of the delivery driver so they can note any issues immediately.

We know this isn't always possible, though! If you discover damage later, please check the item as soon as you can, take clear photos of both the packaging and the damage itself, and email our support team at support@bedsandmore.nz. We will review the details and guide you through the next steps.

If you would like to secure an item or set up a layby using a deposit, you will need to make your purchase directly in-store rather than online. Please contact us at support@bedsandmore.nz for more information.

Our website is set up for full payment upfront and cannot process partial payments or deposits.

Yes, we can provide quotes for WINZ and MSD!

To get started, please email us at support@bedsandmore.nz with:

A list of the exact items you need quoted
Your delivery address and phone number
Whether or not you require the delivery fee added to the quote.

Yes, we can provide written quotes before you make a purchase!