Shipping policy

Last updated: October 2026

Beds & More supplies products direct from the manufacturer, through physical stores and online.

Delivery availability, cost and timing may vary depending on:

·   the product ordered;

·   delivery location;

·   stock location;

·   product size and weight;

·   whether specialist freight is required; and

·   whether the product is in stock or made to order.


Delivery Costs

FREE shipping on Wall-beds

Northland & Auckland:

FREE SHIPPING on orders overs $200

  • Small items: $10
  • Large items: $20 

Mid-Lower North Island:

FREE SHIPPING on orders overs $300

  • Small items: $10
  • Large items: $30 

Mid-Upper South Island:

  • Small items: $30 (FREE SHIPPING on orders overs $500)
  • Large items: $100 

Otago & Southland Island:

  • Small items: $30 (FREE SHIPPING on orders overs $500)
  • Large items: $250

 

Delivery Timeframes

Any delivery date, manufacturing timeframe or lead time provided by Beds & More is an estimate unless expressly confirmed otherwise in writing.

  • For stock items, delivery generally takes 5-8 business days from time of dispatch.
  • For made-to-order items (i.e. most Mazon Headboards), lead-time applies.

Items stocked at Whangarei Warehouse: Products stocked at our Whangarei warehouse are generally dispatched every Tuesday via Fliway or Aramex.

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We will make reasonable efforts to meet estimated timeframes but cannot guarantee that delays will never occur.

Delivery Access

Before ordering large products such as mattresses, bases, bed frames or furniture, please make sure the product can safely fit through:

·   entrances and doorways;

·   hallways;

·   stairways;

·   lifts; and

·   any other access points leading to the intended room.

Please advise us before delivery of any difficult or restricted access, including stairs, steep driveways, rural access, restricted parking or other circumstances that could affect delivery.

Additional charges may apply where special delivery arrangements are required and have been agreed with you.

Receiving Your Order

Please inspect the packaging and goods on arrival where reasonably practical.

If you notice visible damage, missing products or an incorrect item, please contact Beds & More promptly.

We recommend retaining any packaging until the issue has been assessed.

Click & Collect

Click & Collect may be available from selected Beds & More stores.

Availability depends on the product and stock held by the selected store at the time the order is placed.

An item appearing online does not necessarily mean it is immediately available for collection from every store.

Please wait until the relevant store has confirmed that your order is ready before travelling to collect it.

You may be asked to provide your order confirmation, proof of purchase or identification when collecting your order.